Grievance Policy

申诉政策

Coach8 seeks to ensure equitable treatment of every person and to attempt to solve any grievances in a timely and fair manner. Participants have the right to file a grievance regarding presentation or content, facility concerns, or instructor/faculty behavior. All grievances will be addressed to the best of our ability to prevent further problems. A process for filing grievances can be found below:

Coach8 寻求确保每个人都得到公平对待，并试图及时公平地解决任何不满。参与者有权就演示或内容、设施问题或教师/教师行为提出不满。我们将尽最大努力解决所有不满，以防止进一步的问题。投诉流程如下：

- A participant should first attempt to resolve the issue directly with the educator/trainer, staff, or participant with whom they have an issue. If participants are not comfortable approaching the individual, they can proceed to step 2.

- 参与者应该首先尝试直接与他们有问题的教育者/培训师、工作人员或参与者解决问题。如果参与者不愿意接近个人，他们可以进入步骤2。

- If participants are not comfortable approaching the individual with whom they have a grievance, or are unable to resolve the issue directly, participants should submit a written grievance to the program manager within 30 days. The program manager will review the issue and talk to the student within 30 days of receiving the complaint. The program manager will work with all parties involved to resolve the issue.

- 如果参与者不愿意与他们有不满的个人接触，或者无法直接解决问题，参与者应在30天内向项目经理提交书面不满。项目经理将在收到投诉后30天内审查问题并与学生交谈。项目经理将与所有相关方合作解决问题。

- If a participant does not feel the issue is resolved, a written request for an appeal should be sent to coach8 mailbox inf0@coach8.net  for review. This appeal should include the original complaint and reason(s) the participant is unsatisfied with the resolution attempt(s). Appeals are reviewed and a written response will be provided to the participant within 60 days. All appeal decisions are final.

- 如果参与者认为问题没有得到解决，应向coach8邮箱 inf0@coach8.net 发送书面上诉请求以供审查。该上诉应包括原始投诉和参与者对解决尝试不满意的原因。上诉将得到审查，并将在60天内向参与者提供书面答复。所有上诉决定都是最终决定。